Ring our main number on 0121 411 0393 to book an appointment. All surgeries and clinics are held by appointment.
- Urgent Cases are seen on the day. You will be fitted in at the beginning or end of surgery, and should be prepared to wait. Please ring as soon as surgery opens.
- You can also book your appointment up to one month in advance.
- Let us know if more than one person in the family needs to be seen. Please note an appointment slot is needed for every patient.
- There is a limit of 2 persons per family per day.
- Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of test can only be given to the patient.
For appointments please call 0121 411 0393 between 08:00 – 18:45.
The earliest available appointment will be made but urgent cases can be seen on the same day.
Please arrive on time for your appointment
Our survey consistently shows that well over 98% of our patients are seen within 48 hours but we need your help to maintain this standard!!
The appointment time given for a GP consultation is usually 8–10 minutes, although it can be longer for more complicated reviews and procedures. If you have a significant problem and think you will need more time with your GP you may be asked to book a double appointment next time. As well as giving your GP, more time to work through your health issue this will also help your fellow patients by making sure the GP does not run late for their appointments. However double appointment slots are unlikely to be available on busy days or as urgent appointments.
Be prepared to help yourself get the most out of your consultation:
- Write down the key questions you wish to ask before you visit the practice.
- If you are already receiving medication, write down the medicines and pills or take them with you.
- Make a note of when you started to feel unwell, your symptoms and any other contributing factors such as a recent holiday or injury.
- Ask a friend or family member to come with you if it would help you.
- Make sure you share all information with your GP. Sometimes it is the small details that help inform the doctor about your possible condition.
- Be as open and honest as you can and do not be embarrassed. GPs are trained to deal with the intimate and uncomfortable and will understand your embarrassment so should support you.
- Remember one appointment is for one patient and if you would like other family members seen, you need to make individual appointments for them to see the doctor.
- You can have a chaperone for any consultation, examination or procedure if you would like one. A chaperone can be a friend, family member or a trained healthcare professional such as a practice nurse. You do not have to accept a particular person who is offered to you as a chaperone. If you have asked for a chaperone but there is no-one immediately available you can reschedule your appointment.
Mobile Text Messaging
We need your mobile telephone numbers! We provide a service which sends text message appointment reminders to your mobile phone. If you have a mobile number please give your up to date number to reception. If you cannot keep your appointment please cancel in advance, preferably by telephone. Last minute cancellations by text are not always received in time.
You may wish to consider a telephone consultation if no appointments are available. A GP will be available to give telephone advice between 12:30 – 14:00 and 15:30 – 16:30 weekdays. The GP will be able to discuss your problem with you and also advise whether a surgery appointment is required.
If you request a telephone consultation or advice please make sure your phone is switched on and you are available to take the doctors call.
Always call your GP surgery first when you are ill, if the surgery is open we can offer you appointments or telephone consultations.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
When you come to see your GP, often they will be able to deal with your problem and provide treatment without the need for further investigations or specialist opinion outside the practice. Sometimes however, your doctor may decide it would be best for you to see a specialist for their expert opinion or assessment.
Sometimes your GP may refer you to another doctor within the surgery for a second opinion or more specialist treatment. This will help to stop unnecessary referrals to hospitals and means you will be seen and treated more quickly at the surgery.
We have a number of in house services and clinics that you can attend without the need to go to hospital and we can undertake a number of investigations within the practice.
If you need to be referred for an assessment or an exam there are an increasing number of services now available within the community patients can now be referred locally for gynecological assessments, orthopedic and cardiology specialist opinions, and soon for eye and rheumatology conditions.
If you need to be referred to a specialist doctor they will only see you with a letter of referral from your doctor, (if you wish to see a specialist privately it is still advisable to get a referral letter from your GP). Patients can then book to see a consultant at the hospital.
Please make sure you attend your specialist appointments, missed appointments lengthen waiting lists and delay treatment. If you cannot keep your hospital appointments please phone the hospital to cancel.
Choose and Book Service
If you need to see a specialist, the new Choose and Book service provides an electronic booking system to choose the time, date and place of your first outpatient appointment. It will mean that you can fit your hospital appointment with your life not the other way round. You will have a choice of where and when you want to be treated with Choose & Book.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor’s sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a ‘Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
Statement of Fitness for Work – ’Fit Note’
The ‘fit note’ was introduced on 6 April 2010. With your employer’s support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
Moor Green Lane Medical Centre is approved as a training practice, we have medical students, Foundation year 2 doctors and GP Registrars training with us throughout the year.
We are approved for training Registrar’s (doctors training to be GP’s). Registrars are fully qualified doctors who will be attached to the practice for between 6 and 12 months as part of their training to become General Practitioners.
GP Registrar Training: Video Recording & Joint Surgery
For training purposes some of the consultations between patients and GP Registrar doctors may be recorded on video. The videos are part of an assessment procedure for doctors who are seeking membership of the Royal College of General Practitioners.
Please remember you do not have to agree to your consultation with the doctor being recorded but any help you can provide is much appreciated.
We also undertake joint surgery where you will see your usual doctor & our GP registrar sitting in together during your consultation. Please be reassured that this will not affect your care in any way but we will be extremely grateful for your help in training good doctors. Improving the assessment of GPs should lead to a better service to patients.
Please note that by agreeing to take part in video recording or joint surgery you will not have to wait longer to see the doctor or have less time with the doctor.
Foundation Year Two Doctors (FY2)
As part of their training these qualified doctors have to undertake training in various areas of the medical service before they undertake their specialist registrar training. This includes a four month period of training in a general practice surgery.
Patients are reminded that we have medical students from time to time at the surgery. You may be asked to see the medical student first before you see the doctor. We are always very grateful for any help you can provide with the training of these young student doctors. However you have a choice on whether you wish to see the medical student. Whatever choice you make please be assured that your medical care will not be affected in anyway whatsoever.
SMART CARE FEDERATION
We are working in collaboration with other local practices to provide joined up services for our patients. The following practices are members of Smart Care Federation:
* Oakwood Surgery (Dr Gill/Dr Al-Qazi/Dr Khan – 856 Stratford Road, Birmingham, B11 4BW)
* Springfield Surgery (Dr Melchior/Dr Fleming – 856 Stratford Road, Birmingham, B11 4BW)
* Moor Green Lane Medical Centre (Dr Ramachandram – 339 Moor Green Lane, Birmingham, B13 8QS)
* Weatheroak Medical Practice (Dr Cheema – 35 Warwick Road, Birmingham, B11 4RA)
* Pak Medical Centre (Dr Bhatti – 38 Alum Rock Road, Birmingham, B8 1JA)
* Heartlands Surgery (Dr Ojukwu – 71-81 Gray Street, Birmingham, B9 4LS)
* Pearl Medical Centre (Dr Hussain – 621 Washwood Heath Road, Birmingham, B8 2HB)
* Park Medical Centre (Dr Allcock – 691 Coventry Road, Birmingham, B10 0JL)
* Druids Heath Surgery (Dr Dhillon/Dr Anand/Dr Aneja – 27 Pound Road, Druids Heath, Birmingham, B14 5SB)
* Vicarage Road Surgery Dr Aftab – 302 Vicarage Road, Kings Heath, Birmingham B14 7NH)
* Strensham Road Surgery (Dr El Sheikh – 4 Strensham Road, Balsall Heath, Birmingham, B12 9LJ)
* Greet Medical Practice (Dr Agarwal – 50 Percy Road, Greet, Birmingham, B11 3ND)
* Summerfield Primary Care Centre (Dr Kulshrestha – 55 Cheddar Road, Balsall Heath, Birmingham, B12 9LJ)
* College Road Surgery (Dr Hafeez – 158 College Road, Moseley, Birmingham, B13 9LH)
Practices in the federation have extended opening hours during weekdays. Our practice is also participating in Saturdays opening with other practices where our patients can attend any of the other practices above when they open which will rotate from one practice to another. This arrangement will continue till the 30.4.2017