339 Moor Green Lane

Birmingham, B13 8QS

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0121 411 0393

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What information do we collect about you?

We collect information when you voluntarily complete any form on this website. We use web server Logs to monitor, measure, analyse, improve and troubleshoot services.

Friends and Family Test

We use the information entered into this form only for the purposes of processing your Friends & Family Test submission. Information entered into this form is stored and accessed securely by designated Practice staff.

Issues raised in comments may be discussed between relevant members of the Practice. The information is used for quality monitoring purposes, in line with the expectations of the patients submitting the feedback.

The form does not require personal information. Any personal information transmitted via this form may be anonymised by the Practice when this is required to ensure compliance with General Data Protection Regulation.

All submissions are collated and sent to NHS England.

This information is retained for up to 28 days.

Server Logs

The web server hosting our website automatically collects audit logs of website usage. These logs include the IP addresses of website users. Web server logs are used to monitor, measure, analyse, improve, and troubleshoot services only. They are not published and are used solely to maintain service quality.

This information is not shared with any external third party organisations.

This information is retained for up to 6 months.

Access To Your Information and Correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please Contact Us .

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

In order to comply with your request we will ask you to verify your identity.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

NHS Library

Content that is provided by the NHS choices library is tracked by NHS Digital.

View NHS Digital’s commitment to GDPR compliance.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 3rd August 2020.

How To Contact Us

Please use our Contact Us page if you have any questions about our privacy policy or information we hold about you.